Complaints Policy

1. Applicability

   Whether or not you are a User, you can use this policy to alert us to any complaint that you have relating to the Platform.
2. How to Make a Complaint

   If you have a complaint about the Platform (including any complaint about Content appearing on the Platform or the conduct of a User), please use the “Report” function (if available) or send your complaint to support@fancentro.com, including your name, address, contact details, a description of your complaint, and, if your complaint relates to Content, the URL for the Content to which your complaint relates. If you cannot contact us by email, please write to us at the mailing address identified in section 7.
3. Complaints of Illegal or Nonconsensual Content

   After receiving your complaint of illegal or nonconsensual Content under section 2, (1) we will take those steps as we consider to be appropriate to investigate your complaint within a timeframe that is appropriate to the nature of your complaint; (2) if we require further information or documents from you, we will contact you to let you know; (3) we will in good faith investigate your complaint within seven business days; (4) if we are satisfied that the Content is unlawful or nonconsensual, we will immediately remove that Content, and we will notify you of our decision by email or other electronic message; and (5) if we are satisfied that the Content is not unlawful or nonconsensual, we will notify you of our decision by email or other electronic message. Any dispute regarding our determination that Content is nonconsensual will be submitted by us to a neutral arbitration association at our expense.
4. Complaints of Copyright Infringement

   Complaints related to copyright infringement must be submitted to our copyright agent in accordance with our DMCA Policy, and we will respond to copyright infringement complaints as set out in that policy.
5. All Other Complaints

   After receiving any other complaints (including complaints related to other breaches of the Acceptable Use Policy) under section 2, (1) we will take those steps as we consider to be appropriate to investigate your complaint within a timeframe that is appropriate to the nature of your complaint; (2) if we require further information or documents from you, we will contact you to let you know; and (3) we will in good faith take those actions as we consider appropriate to deal with the issue that your complaint has raised. If you have complained about the Content that appears on the Platform and we are satisfied that the Content otherwise breaches the Acceptable Use Policy, we will act promptly to remove that Content. We are not required to inform you of the outcome of your complaint.
6. Unjustified or Abusive Complaints

   If you are a User, you state that you will not make any complaint under this policy that is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your User account.
7. Contact Information

   The Platform is owned and operated by Centro Publisher Limited, a limited company organized under the laws of the Marshall Islands. You can write to us at Trust Company Complex, Ajeltaki Road, Ajeltaki Island, Majuro, Marshall Islands MH96960 or at support@fancentro.com. All notices of copyright infringement claims should be sent to the copyright agent designated in our DMCA Policy in the manner and by the means set out in it.